Practice
Refund and delivery claims
Refund and delivery claims cover situations where a counterparty was due to pay, redeem, or deliver an asset and did not perform. The paid first assessment establishes what was actually promised, what has been breached, and what remedy the facts support before any further step is taken against that counterparty.
When this practice applies
This practice applies once a payment, redemption, or delivery date has passed without performance and no clear explanation has followed. It covers non-payment under a contract, refusal to redeem shares or units, and non-delivery of an asset that was purchased or subscribed for. It does not cover a frozen account or a platform-imposed withdrawal suspension, which sits under platform and frozen accounts. The distinction matters because the applicable remedy and the party at fault differ; see how non-payment differs from adjacent refusal types.
What the paid first assessment produces
The paid first assessment reviews the contract, subscription documents, or purchase confirmation against what actually happened. It sets out whether a breach can be established on the documents supplied, what has to be proven and by whom, and what a demand or claim would need to contain to be taken seriously. Assessments of this kind draw on the same questions raised in how burden of proof works in redemption disputes. The fee for the assessment is quoted before work starts; pricing for legal work beyond that stage is not published. A client can check the firm's standing before instructing it, as set out at how to verify a law firm.
How the work is scoped
Scope depends on what documents exist, whether a written demand has already been sent, and whether the counterparty has assets that can realistically be reached. A demand that was never sent, or sent without the right content, changes what happens next; see whether a written demand changes anything once redemption is suspended. Where a refusal sits within a broader category of dispute, that category is set out at refusal types. The paid assessment fixes the scope of any work that follows; it is not an estimate given in advance of reviewing the documents.
Where this practice hands over
Where a claim results in a judgment or award and the counterparty still does not pay, the matter moves to recognition and enforcement against identified assets. That work sits under enforcement. This practice ends before enforcement begins. It establishes the claim that enforcement later relies on. The two stages are handled separately because the questions they answer are different.
What we do not take on
This practice does not take on matters where no payment, redemption, or delivery obligation existed in writing or by clear conduct. Remuneration is charged for work performed, and the firm's registration is verifiable in the public registry linked from this site. Other services are listed at services.